FAQs

What are the entry guidelines?
To ensure a smooth and timely entrance, please adhere to the following guidelines;

• We encourage you to arrive at the venue in plenty of time to allow more time for enhanced security checks
• It is best for everyone if you do not bring a bag at all, however, if you do, please only bring essentials with you
• We have a range of items that are not permitted into the venue. Please refer to the “Prohibited Items List” in the security section below to view a list of items that will be confiscated on entry to the venue.
• On arrival at the security checking areas, please have a copy of your ticket for checking
• Our security teams work hard to keep you safe, please be patient and help them by cooperating with their requests
• Customers who make any inappropriate comments to staff or other event participants will be refused entry or removed from the venue
• As always, please remain vigilant and if something does not look right, please speak immediately to one of The Arena Kuwait team who will take appropriate action.

For further info, please check our Visitors Entry Guide

What time do the events start?
Every event is different and we often don't receive the actual performance times until closer to the event and they are subject to change. Please visit the specific event page on our “Whats On” page.

Can I stand up or dance during the event?
No. The Arena Kuwait is an all-seater venue, and as per Kuwait government policy, all participants must be seated during all live entertainment events. Please note that standing on seats and in the aisles is strictly prohibited.

Will there be strobe lighting?
Strobe lighting may be used during some performances. Patrons will be notified (most commonly via signage on screens or through Public Address messages) if a performance includes the use of strobe lighting

Are there any age restrictions for entry into the Arena?
Yes, for all events, visitors under 16 years old must be accompanied by an adult aged 18 years and above with a valid ticket, to the venue. (i.e. 16 years and above can come into the building on their own with a valid ticket).

Due to the sound levels experienced during an event and the long-term hearing damage this could cause, we strongly recommend that children under 5 should not attend concerts or events other than those specifically aimed at younger visitors, i.e. children's shows. Please note Any interruption caused by young children/babies that directly affects other members of the audience may result in you being asked to leave the venue immediately.

While attending children’s shows: Children aged two and under, and sitting on an adult’s lap will not require a ticket. Please check specific event details on our "Whats On" page before booking.

Will I be searched? Can I be refused entry?
In the interest of safety and security, all spectators will pass through an X-Ray machine. The Arena Kuwait has a no personal bag policy and any bag larger than 30cm x 30cm x 15cm will be tagged, stored, and returned at the end of the event.

Please note: Going through the security process is a condition of entry - any refusal or the use of abusive, threatening, or discriminatory remarks will result in access being denied. Please refer to our “Visitor's Entry Guide”.

Can I get access backstage or have a meet and greet?

Unfortunately, as a venue, we’re not responsible for the distribution of backstage passes, which are for working personnel only. Occasionally, meet and greet passes are won as competition prizes and these are issued by the promoter, not the venue. Please visit the specific event page on our “Whats On” page for further details.

What time will the venue be open?
The doors to the venue open approximately 90 minutes before the start of the event. Please allow plenty of time to clear security and avoid lengthy queues.

Is there a dress code for the venue?
Yes, anyone attending an event at The Arena Kuwait must dress to adhere to the cultural expectations of the State of Kuwait. Male and female spectators are required to wear proper and conservative attire while at the venue. For example, skirts and dresses exposing the knees and sleeveless shirts are not permitted. Please refer to our “Visitor's Entry Guide”.

Do you have wi-fi available?
Yes. We understand the need to stay connected during your visit, which is why we provide free visitor wi-fi across The Arena Kuwait. No code is required simply just search for our network and follow the steps on the screen

Where is the nearest ATM?
You will find ATMs located at various points in 360 Mall. The nearest ATM is located by our main Ticketing Office at the M2 level.

Can I smoke or vape inside The Arena Kuwait?
Sorry, smoking is not allowed anywhere inside the venue or 360 Mall. This also applies to e-cigarettes and vaping

Is medical assistance available at the venue?
Yes, we have trained first aid staff available in the event of an accident or incident. Just ask the nearest member of staff for immediate assistance

Will I be filmed at The Arena Kuwait?
Yes, you might be, as filming does take place at the venue throughout the year at different events. It's worth checking the organizer's website before you visit.

Can I bring my camera?
We understand the desire to take a few snaps during a show, however, every Event Promoter has its own policy regarding the admission of cameras and this can change at short notice. Small Instamatic cameras and smartphone cameras are generally permitted by Promoters. Professional-type cameras (those with interchangeable lenses), audio equipment, iPads, and tablets are a definite no unless you are an officially accredited and appointed photographer covering the event. If you bring a camera that’s not permitted for the event, you’ll be required to leave your camera at the Customer Service desk for collection after the show

Do you have an item storage facility?
Yes. The Arena Kuwait item storage facility is open for coats and shopping bags only as we have introduced a no-bag policy into The Arena Kuwait as part of our ongoing safety protocols. Bags larger than 30cm x 30cm x 15cm, will be tagged, stored, and returned at the end of the event. There is no fee for coat or bag storage. With this in mind, remember to plan ahead and only bring what you need and can carry before starting your journey

Can I bring a banner, flag, or poster?
Generally, we discourage people from bringing large posters and banners to events as they can restrict the view of people sitting behind you. At the risk of getting your posters confiscated and upsetting other audience members, we would ask that you didn't bring them with you. Flags and banners with large poles will be confiscated for health and safety reasons

Where are the nearest toilet facilities?
Toilets are located on the Ground Floor and Mezzanine Levels of the Arena. Please view the venue signage for locations

If I lose something whilst visiting The Arena Kuwait, what do I do?
Items that have been left behind or lost are logged and kept by The Arena Kuwait team for a period of 3 months. Please directly visit The Arena Kuwait to inquire about your lost item or directly call the Arena at +965 25 362 362.

Is there somewhere I can pray during my visit?
Yes, men's and women’s Prayer Rooms are located in the M Level Lobby Area. Please follow the signs or ask one of our friendly venue team to assist with directions

Where can I buy merchandise?
A merchandise kiosk is available on the Mezzanine Floor if a Promoter is selling official merchandise items.

The Arena Kuwait has an exclusive ticketing solution called TAK TICKETS which sells tickets for all our events. Please visit our “Whats On” page for a list of all the events which are selling tickets.

How can I purchase tickets?
The Arena Kuwait wishes to encourage everyone to purchase tickets online. Please visit the “Whats On” page, click the event you wish to purchase tickets for and then you should proceed to our TAK Tickets platform and continue by signing up to your dedicated account or you may continue your purchase as a guest.

How can I buy tickets for the dedicated Accessibility Seating Areas designed for visitors with disabilities?
Customers who wish to buy tickets for the dedicated Accessibility Areas must call the dedicated ticketing telephone number +965 25 362 453.

Please note the following when booking online:

• Wheelchair positions are for Wheelchair users
• Proof of eligibility/disability must be provided before the event. Our ticketing team will connect with you in advance of the event.

How can I see a seating plan?
Please visit “Whats On” page on The Arena Kuwait’s website and select the event you would like to attend. Upon clicking the Buy tickets tab, you will be diverted to ‘TAK Ticketing’ where you will be able to view the selected event’s seating plan.

Why is there a limit to how many tickets I can buy?
In short, we want to make sure everyone gets a fair chance to buy tickets. The ticket limit will be decided by the Promoter and TAK Tickets and they will make sure they advertise this at the beginning of the booking process on the event website.

Why is there a time limit for online purchases?
We want to make sure that as many fans as possible get the chance to book. When you select your seats, you are actually holding those tickets while you go through the checkout process, so no one else can access them. The amount of time you can hold those seats/tickets should be sufficient to complete the application process before paying for your tickets.

Does my child need a ticket if they sit on my lap?
Children aged two and under attending family shows and sitting on an adult’s lap do not need a ticket. Please check specific event details on the “Whats on” page before booking.

Due to the sound levels experienced during an event and the long-term hearing damage this could cause, we strongly recommend that children under five should not attend concerts or events other than those specifically aimed at younger visitors, i.e., children's shows. Please note Any interruption caused by young children/babies that directly affects other members of the audience may result in you being asked to leave the venue immediately.

Where is the Box Office/Ticketing Office?
The Arena Kuwait box office is located on the M2 level of the new 360 Mall expansion. A second box office is located at the public drop-off area and is open on event days only.

What times does the Box Office open on event days?
The box office is usually open on show days at approx. 12pm. On certain show days, the box office may be open earlier or later depending on the nature of the event. To confirm the opening times before arriving, please check out the event page for your event or call +965 25 362 453. Please note, the box office is closed on non-show days.

How do I collect my tickets from the Box Office?
Check what time the box office opens for your event, and head down with your ticket booking confirmation and photo ID. Our box office team will take it from there.

Do I need to present my ID before entering my event?
If there is a strict ID policy in place for your event, we will notify you at the time of booking and in subsequent event communications. However, we suggest you have your Civil ID card with you when attending an event.

Can you scan my ticket on my phone?
We can scan tickets on smartphones.

I bought tickets as a gift and my name is on the ticket.
We appreciate tickets are sometimes bought as gifts, after all, tickets are one of the best gifts you can give. The name on the tickets will not affect the use of the tickets unless stated in the terms and conditions at the time of booking.

Where is my seat?
Your ticket will clearly state the block, row, and seat number for your personal seat. Please note: Seating varies for every event, and the seating layout can be subject to change before the event takes place. Seating plans can be viewed online while purchasing your tickets for the event.

My e-ticket will not print / I have lost my e-ticket, what do I do?
Don’t worry, we’ve got you covered. Just call our TAK TICKETS customer service number at +965 25 362 453, and they will be able to help you.

I cannot attend my event anymore; how do I get a refund?
In a majority of cases, tickets cannot be refunded or exchanged after purchase. If you purchased your tickets via our website, then you would be able to view ticket terms and conditions.

How are ticket prices set?
Ticket prices are set by the Promoters and Organisers of the events hosted at The Arena Kuwait.

What food and beverage facilities are available inside The Arena Kuwait?
The Arena Kuwait has two Concession Units operated by our Partners, Kuwait National Cinema Company (KNCC). These are conveniently located on the venue’s Mezzanine Level and Ground floors. Please follow the signs or ask one of our friendly team members to assist with directions.

Can I bring food and drinks into The Arena Kuwait?
No. Only food and drinks purchased from within The Arena Kuwait is permitted inside. Should you wish to bring an item of food or drink with you due to medical requirements, please contact us via wecanhelp@thearenakuwait.com prior your to arrival.

What are the current security measures?
Your safety and security are our top priority. Working together with national authorities, security measures at The Arena Kuwait are under constant review to ensure that they remain effective and proportionate.

We have comprehensive and integrated security measures in place; those include: tailored venue search operations, strategically placed security personnel and intelligence led CCTV monitoring. In addition to extensive security measures that you may not see. you should be assured that activity is on-going, often behind the scenes.

Will I be searched? Can I be refused entry?
In the interest of safety and security, all spectators will pass through an X-Ray machine. The Arena Kuwait has a no bag policy and any bag larger than 30cm x 30cm x 15cm will be tagged, stored and returned at the end of the event.

Please note: The security process is a condition of entry - any refusal, or the use of abusive, threatening or discriminatory remarks will result in access being refused.

Can I bring bags into the Arena?
No. The Arena Kuwait has a no bag policy and any bag larger than 30cm x 30cm x 15cm will be tagged, stored and returned at the end of the event. There is no fee for coat or bag storage. Please follow the signs or ask one of our friendly venue team members to assist with directions.

Can I leave the Arena once I am inside?
The Arena Kuwait team needs to monitor the number of visitors in the venue, so once in the Arena we do not permit spectators to come in and out as they wish. If you have a specific query, please speak to a member of our security team who will assist you.

How can I get an official media photo or filming pass?
Photography passes are only issued to official media outlets by the event Promoter/organizer, e.g., newspapers. Professional photographers should contact the promoters directly to request coverage or filming passes. Please visit our “Whats On” events dedicated page on our website.

What items are not permitted to be brought into The Arena Kuwait?
The list of the prohibited items not allowed into The Arena Kuwait are displayed at all entrances and are as follows:

• Any item which is intended, or can be adapted, to be used as a weapon, or compromise public safety.
• Any item that could contravene our license or cause disruption to the show or other visitors’ experience. These include glass bottles, cans, flasks, alcohol, fake/replica weapons, cool boxes, large flags/banners, helium balloons, studded belts, trouser chains, sharp/large rings, large professional cameras with detachable lenses, video and audio recorders, tripods, selfie sticks, smoke grenades, flares and fireworks.
• All above items will be confiscated on arrival and returned at the end of the show, which may delay your access and exit.
• Prohibited items may vary on a show-by-show basis – please refer to your event page for any additional restrictions.

Can I bring medication into the venue?

Yes. But we ask that any prescription medication be in its original packaging to allow for easy identification by our medical team. The medication must be sealed at the time of entry and declared to the security team. Non-packaged or non-declared medication found during searching may be confiscated.

The Arena Kuwait has developed a “Venue Accessible” Policy to ensure that all visitors who may have disabilities are able to easily attend events at the venue.

Is The Arena Kuwait accessible to visitors?
Yes. We have worked tirelessly to make our venue fully accessible to all our guests. Facilities and services to visitors with access needs are as follows.

• Dedicated Car Park spaces at all major entrances to the venue
• Disability-friendly lifts throughout 360 Mall and The Arena Kuwait
• 40 dedicated seats with facilities for Wheelchairs and accompanying carers.
• Conveniently located accessible toilets throughout the venue
• Drop-off area with direct access to elevators to the Ground and Mezzanine 1 Level

How can I buy tickets for the Special Needs seating areas?
Customers who wish to buy tickets for the dedicated Special Needs areas must call the dedicated ticketing telephone number +965 25 362 453.

Please note the following when booking online:

• Wheelchair positions are for Wheelchair users
• The accessible ticket policy limits one free carer/companion ticket to each accessible ticket purchased.
• Proof of eligibility/disability must be provided before the event. TAK Tickets will connect with you in advance of the event.

Do you have Wheelchairs available on an event day?
Yes, we have a small number of complimentary Wheelchairs available on a first-come, first-serve basis. These can be found at the Customer Service counter at our Box Office/Ticketing Office located on the M2 level.

Please note: the number of Wheelchairs available is limited, so if you have your own, please bring it with you.

Do you have toilets dedicated to people with special needs?

Yes. They are located on the Ground and Mezzanine 1 levels and the VIP area of the venue. Please follow the signs or ask one of our friendly venue team members to assist with directions.

Where are the lifts located?
Lifts are located at the main entrance lobbies to The Arena Kuwait. Please follow the signs or ask one of our friendly team members to assist with directions.

What if I have a ticketing enquiry?
If you have purchased your tickets through our website, please either speak to one of our personnel located at our ticketing box office onsite (if on the day of the event or contact our TAK Tickets customer service hotline at +965 25 362 453.

How do I leave feedback on a recent visit to the venue?
We welcome all feedback and if you would like to contact us about a recent experience at The Arena Kuwait, please either send your comment to wecanhelp@thearenakuwait.com or speak directly to our team members on-site or call The Arena Kuwait at +965 25 362 362.

If I lose something whilst visiting The Arena Kuwait, what do I do?
Items that have been left behind or lost are logged and kept by The Arena Kuwait team for a period of three months. Please call the Arena directly on: +965 25 362 362.

The Arena Kuwait has 16 VIP Suites which are available for individual or corporate hire at any of our live entertainment events.

What is a VIP Suite at The Arena Kuwait?
A VIP Suite is a private luxury room located on an exclusive floor that offers a high-level experience for live events, a night you will never forget through attending the best world-class live entertainment in Kuwait. It is where you can lean back and enjoy live events and VIP catering with hospitality options from Grand Hyatt Kuwait.

What benefits are included in a VIP Suite package?
Every time you hire a VIP Suite you will receive the following benefits:

• Complimentary valet parking via an exclusive Arena entrance
• A private furnished luxury Suite for 10 guests including lounge seats, a high-level counter, and stools
• Direct access to a private balcony located high above the Arena with 10 lounge seats to watch the live event in style
• Access to the VIP Lounge, an exclusive social meeting place where you can enjoy an exquisite complimentary themed buffet
• Opening glass partition windows allows you to open up your VIP Suite to experience the whole atmosphere of any live event
• In-Suite Service area, Credenza and mini-fridge for light refreshments and so much more…

How many people can each VIP Suite accommodate?
The Arena Kuwait has 16 VIP Suites each able to host 10 guests per Suite. For larger groups, multiple VIP Suites can be hired, which are located alongside each other.

What is the difference between the VIP Suites and the VIP Lounge?
The VIP Suite is a private luxury room with a private balcony exclusively located at the venue’s M2 level and provides a full panoramic view of the Arena which offers a high-level experience for live events.

Once you book a VIP Suite you get the advantage of complimentary access to the VIP Lounge which is an exclusive social meeting place where you can enjoy an exquisite complimentary themed buffet provided by our exclusive catering partner, Grand Hyatt Kuwait

Do you have packages for businesses that wish to regularly use the VIP Suite for corporate entertainment?
Yes, VIP Suites can be hired in two different ways.

• Option 1 - Single Event VIP Suite Hire
  The Arena Kuwait offers a special package that allows you to book and purchase a VIP Suite for one of our listed events, the price is dependent on the artist and type of event.

• Option 2 - Multiple Event Suite “Partnership Packages”
  Designed to provide the ultimate experience in Corporate Hospitality, the special VIP Suite Partnership Package secures a dedicated Suite for 10 or 25 events from The Arena Kuwait calendar of live entertainment.

Can I have a choice of which VIP Suite to hire?
Our VIP Suites offer the same extensive list of benefits and will be allocated on a first come first served basis. All care and consideration will be given to ensure that you can select a VIP Suite that is to your choosing from those not already allocated.

Can I hire a VIP Suite exclusively for females only?
Our VIP Suites can be hired for females only, but the VIP Lounge will be mixed so you can enjoy privacy inside your VIP Suite.

When will a VIP Suite be released for hire for a live event?
As soon as a live ticketed event is announced and tickets go on sale, The Arena Kuwait team will open the sale of the VIP Suites on a first come first serve basis.

For more information, please contact us at: VIPsuites@thearenakuwait.com

The Arena Kuwait is owned by the Tamdeen Group and is an integral part of 360 Mall entertainment, leisure, and shopping destination, and a key visitor attraction in Kuwait. The Arena Kuwait is located alongside three strategic partners;

• 360 Mall
• Rafa Nadal Academy Kuwait
• Grand Hyatt Kuwait

To make your visit to The Arena Kuwait as smooth as possible, trust that we are here to assist you with whatever information you may require.

If you require further information, please contact us at wecanhelp@thearenakuwait.com or call us at +965 25 362 362